Delete your account and data

Sign in to FieldCast on the web to request deletion. You can choose to remove your FieldCast account or your entire shared AgrowKnow account, which also affects GEMx and Crop Tracker. You can make the same request in the FieldCast app under Account settings → Delete account.

What happens next

We confirm your request in the app and review fields and records in shared workspaces, subscriptions, and information we must retain for legal or security reasons. We will respond within two business days and aim to complete deletion within 30 calendar days. If a shared-workspace or retention review takes longer, we will email you an updated timeline. We will confirm when processing is finished. You do not need to email support to start a request.

Data we remove or retain

A FieldCast-only request covers your FieldCast enrollment, field selections and records, weather email preferences and deliveries, and product data that is yours to remove. A shared-account request also covers your shared sign-in and your data in other AgrowKnow products. We review shared fields and workspaces so another authorized member does not lose records they are entitled to keep.

We may keep limited billing, tax, payment-dispute, security, and audit records for the applicable legal or operational retention period. We will explain any retained categories and the expected period in our response. Trial expiration or subscription cancellation alone does not delete your data.

Deleting an account does not automatically cancel a recurring Apple, Google Play, or web subscription. Cancel it through the store or subscription settings before deletion to avoid future charges.

If you cannot sign in, contact support@gemxag.com so we can verify that the account is yours and help you submit the request. Do not send a password or full payment-card number.

Learn more in our Privacy Policy.